I Am - Non-Slip Black Gaming Mouse Pad

SHIPPING POLICY

​Heads up, some of our goodies are specially crafted for you, so no refunds on those treasures, sorry!

​We mostly rock with Australia Post for delivery, but sometimes, we spice things up with other couriers just for fun.

Get ready to feel special because most of our products are custom-crafted with love, just for YOU!

• ​Production Time: 5 to 7 days

• Shipping Time: 2 to 5 weeks

• Total Delivery Time: 3 to 6 Weeks

​After you drop the cash, we'll hustle your order out the door in 2-5 biz days. We'll try our best, but hey, high demand might slow us down.

​The dispatch dance happens while the sun's up, & orders strut out Monday to Friday during business hours.

​Once your precious cargo jets off, we can't control the postman's sprint after it leaves us. No refunds if time goes all wibbly-wobbly.

We'll shoot you a shipping confirmation email with tracking digits when your loot hits the road. Dive into your inbox, every nook & cranny, even the email attic. (junk/spam folder)

​If you want a fancy signature-on-delivery, choose it at checkout. We can't rescue MIA parcels or promise where the party will end up once the carrier drops the beat.

​Have a blast exploring & shopping with 'ACTIV8 YOUR LIFE'!

 

REFUND POLICY

​Uh-oh, something off with your order? No sweat! Just give us a shout within 7 (seven) days of getting it, & we'll work our magic to sort things out.
 

Rules of the Exchange/Return Game:

​Now, before you dive into the exchange/returns rodeo, We're all about swapping or returning; keep in mind it's the non-sale items that get to the party. Gotta keep it fair,

Hold up! Twists & turns:

• Custom stuff, discounted items, or gift cards – they're like unicorns. Once they're gone, they're gone. No refunds, exchanges, or credit.

• Cold feet? Changed minds or order oopsies? No refunds, exchanges, or credit. Sorry,.

• Sale champs and gift card gurus? No return spotlight for you.

• Discount dance-off slip? No mini-refunds, champ.

• Transit tango's rocky? Chat up the carrier for damaged dreams.

• Farewell original shipping costs; we don't do refunds there.

• Lost in transit? We're the rescue team, replacements or store credit, red carpet style.

• Time Travel Shipping woes, Delays in outer space (or shipping delays)?  Sorry, we can't control time (or shipping delays). So, no refunds, exchanges, or credits for that.

• Oops, forgot the discount code? No partial refunds, sorry!

• Damaged in transit? Get chummy with the carrier.

• Shipping refunds? Nah, that ship has sailed.

Defects, Damage, or Oops! Wrong Item? Here's What to Do:

Hold up; before you do anything else, give your order a good once-over. If it's a dud or wrong, contact us (info@activ8yourlife.com) pronto. We'll need:

• Your order number

• Purchase date

• A snapshot of the sad item (showing its sad side)

• Receipt or proof you bought it

• Explain the issue – we're all ears.

• Give us a heads-up before returning (unless it's our mess-up, then we cover the postage)

Wait up to 48 hours for our magic response. Just remember, you've got a week to make your claim. Non-sale items only. No surprise drop-offs, please! Contact us at info@activ8yourlife.com with questions.

​Return Runway

For returns, pack Like a Pro: Wrap it up like you're sending a present to your future self. If it's beat-up or way different from what you got, we might not be able to help. Pack 'em up nice & tight. like you got them – unopened, unworn, unused, tags intact, & snug in the original box.

We'll check the goods, & then it's decision time. Replacement? Store credit? We'll spill the beans.

Expect a surprise dance-off: You might score a snazzy replacement or a store credit. We're the judges here, & we'll groove through each case to find the coolest move. If you're boogying with a store credit, feel free to pick your loot from our website.

​Please note: Where it has been agreed that the goods are replaced or a store credit is provided orders are subject to a 10% processing/re-stocking/administration fee.